RPA in Healthcare : Technology has been growing rapidly in the last decade, and it has made a huge mark on every segment of life. According to the Global Market Insights, the Robotic Process Automation (RPA) market is estimated to reach $5 billion by the year 2024. Healthcare being an important part of technology, RPA can impact expenses, accessibility and performance to a great extent. Digital technology has enabled the speed and accuracy of diagnosis and treatment and aided the progress of modern medicine. Using RPA helps in data transfer, case documentation, self-service and payment options – mimicking a few of the major healthcare tasks that need to be optimised.
Cost and time efficiency
RPA helps with administrative and revenue processes, and it can quickly adapt to changes in the billing system. Back-office functions can be a manually-intensive and time-consuming job, and RPA can improve data digitisation and billing processes. Also, it helps in analysing medical data as per a patient’s current condition and feedback. All of these can save both healthcare providers and patients’ time. Using RPA technology, employees can be elevated into higher roles that utilize their clinical expertise. Thus, the workers can devote themselves to providing care.
Data extraction automation
Gone are the days when medical data was confined to thick and heavy registers, as technology has greatly simplified the process. RPA involves automatic database search to procure essential documents and intimating the user through the company network. The employees can feed in the login credentials to access a particular network or EMR system. They can include patient names and automate a search for certain documents as well. Natural language processing (NLP) solutions have been debated upon to identify and digitise documents based on given credentials.
Direct data deployment
RPA automates the derivation of customer information into a comprehensive worksheet for easy perusal. The data can be viewed in a single space, thus simplifying data use and storage. The simple procedure can reduce workload, automate processes and ensure flexible deployment. Thus, RPA streamlines unstructured data and helps employee make impactful decisions such as improving patient experience and long-term financial gain.
Appointments are a manual and time-intensive task that impact the full potential of an organisation. Patients can now be intimated according to the doctor’s availability, which can be rescheduled retaining productivity.
Streamlining health insurance
The present manual insurance procedure involves manually receiving claim details on mail, attaching the form to the processing system, checking the customer’s authenticity, filling up forms and mailing the processing status. RPA ensures the completion of the elaborate system with a 60 per cent reduction rate in human errors, a 50 per cent reduction rate in processing costs and a 70 per cent increase in processing speed and accuracy.
The Laboratory Information Management System (LIMS) refers to a software to process, manage and store medical data. The procedure was time-consuming when updated manually, which can be automated by RPA. Managing patient check-ins, reports processing, sample tracking and calculations would be performed efficiently as a result. Before the use of RPA, employees were required to present themselves every time documents were incomplete as they had to manually look for the same and enter it in their database. Today, information can thus be easily collected from patient’s medical data such as charts, discharge summaries, electronic medical records and consultation notes.
HR and ERP Applications
Data is an essential component of any service industry, and it must be processed and stored carefully and in an organised manner. The ERP system processes the data as generated in a healthcare organisation, which impacts costs and work efficiency as well. Pharmaceutical and other medical data need accuracy, which may be hampered in a manually-performed situation. In terms of Human Resources, RPA automates every stage of an employee in a company such as recruitment, onboarding and career development.
Several hospitals now have self-service kiosks that enable the customer to enter their information, sometimes with their identification card and/or insurance card. The data would be then fed into a system, which can be later viewed and verified by employees. User-Friendly software with clear buttons and interface is necessary to facilitate the same. This procedure helps the staff prioritise patients that are in greater need of care while others can self-sign-in as needed.
Thus, RPA indeed plays an impactful role in the healthcare sector. Transforming data-intensive manual situations to simple automatic processes, RPA definitely improves your healthcare company’s operational costs along with boosting overall productivity manifold.